Guarantee
We give our products and logically we do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens so that you can claim warranty. From a legal point of view, you are obliged to report this to us within two months after the defect has been established. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something is not entirely as planned. We recommend that you first make complaints known to us by emailing to support@minodeals.com. If this does not lead to a solution, it is possible to register your dispute for mediation through the Webwinkelkeur Foundation via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From 15 February 2016, it is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to deposit your complaint via the European Union platform.
